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The purpose of this paper is to offer insights and suggestions for the design of existing and future e‐government benchmarks.
Abstract
Purpose
The purpose of this paper is to offer insights and suggestions for the design of existing and future e‐government benchmarks.
Design/methodology/approach
The paper presents several frameworks to structure the discussion of e‐government benchmark design based on a review of existing research and practice. Second, it provides an overview of relevant benchmarking activities including new insights on the European Union's (EU's) benchmarking activities. Finally, suggestions for the future design of the EU's benchmarking are made.
Findings
The scope of prominent e‐government benchmarks is mostly on the supply/output side and a development stage model of a selection of government (online) services. Benchmarks follow underlying cause‐and‐effect frameworks. Capturing government transformation also remains a core challenge. To discuss the design of e‐government benchmarks, a three‐tier structure is proposed: guiding principles, benchmark methodology, and reporting and learning. Overall, governments around the globe are facing significant changes in the coming years which will shape their thinking on digital government in general and the priorities for benchmarking it in particular. Among others, these are the trade‐off between free market and regulation, demographic change and the information economy.
Practical implications
The paper provides policy makers and consultants with a framework to approach and discuss e‐government benchmarks in general and the future design of the EU e‐government benchmark in particular.
Originality/value
The paper analyzes existing e‐government benchmarks, presents a framework for designing e‐government benchmarks and makes a range of recommendations on changes to the methodology of the EU e‐government benchmark.
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Keywords
Researchers have argued that social networks within a community have positive effects on people's behavior in disasters. The Japanese government is testing online SNS at the…
Abstract
Purpose
Researchers have argued that social networks within a community have positive effects on people's behavior in disasters. The Japanese government is testing online SNS at the municipal level with the intention to improve community building, democratic processes, and disaster management. This paper seeks to explore the use of social networking services (SNSs) in government and disaster in Japan.
Design/methodology/approach
This study is based on a literature review of social capital, social support, disaster, and social software. Two exploratory case studies of local government SNS in Yatsushiro city, Kumamoto prefecture and Nagaoka city, Niigata prefecture provide empirical evidence. Consequently, the role of local SNS for social capital development and disaster is discussed.
Findings
Yatsushiro's solution seems to be sustainable, Nagaoka's SNS is in decline. Both have to compete with popular SNS like Mixi and lack critical mass. There are some indications that government‐initiated SNS helps to build social capital and utilize it in times of a disaster.
Research limitations/implications
The paper contributes to the research on eParticipation and Public Management by describing an internet‐based social software application and its embeddedness in the administrative organization. Any conclusions must be tentative, especially as a consequence of the non‐representative number of users and the lack of testing in a disaster.
Practical implications
The paper provides practitioners with two real life case studies on the implementation and use of local SNS in government.
Originality/value
The paper offers theoretical and practical insights into the use of social software in government. Moreover, it connects current trends in government 2.0 to disaster research.
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Gunjan Tomer, Gaurav Singh Chauhan and Prabin Kumar Panigrahi
The paper explores the importance of mobile technology to enable diffusion of agriculture-related knowledge among farmers in India. The purpose of the paper is to evaluate the…
Abstract
Purpose
The paper explores the importance of mobile technology to enable diffusion of agriculture-related knowledge among farmers in India. The purpose of the paper is to evaluate the current socio-economic factors and challenges that impact the feasibility of m-governance project. The authors intend to explore different behavioral aspects of farmers, specifically their information seeking behavior to understand their communication ecosystem.
Design/methodology/approach
The authors have used multiple methods to analyze the significance of m-governance in current social dynamics. To achieve in depth understanding of farmer’s attitudes and opinion, the authors have conducted semi-structured interviews with farmers. The authors have also applied experimental observations to evaluate the actual effectiveness of information dissemination and the social dynamics behind the process. The secondary/archival data was also collected from the government offices and non-governmental organizations.
Findings
Findings explore the pattern of mobile usage among the farmers which could lead to interesting implications for the design and implementation of future m-governance projects. The research has also drawn some interesting implication on the feasibility of m-governance project.
Research limitations/implications
Because the findings are co-related with the prevalent socio-cultural dynamics, testing the findings in different context might add value to the proposed theory and its implications.
Originality/value
Considering the need and significance of agriculture-based reforms in rural India, present study offers guidance in devising an efficient communication medium among farmers and government. The authors infer from our field observations that the communication platform is vital for successfully reaching farmers for their overall welfare. The present work is based on findings which are drawn from the ground reality which helps in explicating inferences which are useful for implementation purpose.
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This study examines the effect of perceived corporate social responsibility (CSR) on consumer happiness and brand admiration as a consequence of consumer happiness. It suggests an…
Abstract
Purpose
This study examines the effect of perceived corporate social responsibility (CSR) on consumer happiness and brand admiration as a consequence of consumer happiness. It suggests an original conceptual model that investigates perceived CSR, ethical consumption and hope as antecedents of consumer happiness.
Design/methodology/approach
The study followed a quantitative approach. A face-to-face survey was conducted to examine the conceptual model. Data were analyzed with partial least squares structural equation modeling (PLS-SEM).
Findings
Hope and perceived CSR significantly influence consumer happiness. Consumer happiness is a significant antecedent of brand admiration. Although consumers' ethical position (idealism and relativism) is linked to ethical consumption, ethical consumption does not influence consumer happiness. Idealism and relativism are insignificant in moderating the perceived CSR–consumer happiness relationship.
Practical implications
Brands' CSR actions create a positive atmosphere and contribute to consumer happiness and brand admiration. Managers can emphasize happiness and hope in CSR programs to build stronger consumer relationships. CSR activities can be engaging for consumers regardless of their ethical consumption levels.
Originality/value
Although CSR, consumer happiness and their impacts on consumer–brand relationships are crucial, previous studies mainly focused on the organizational perspective and employee emotions regarding CSR. This study focused on consumer happiness in the CSR context and tested a conceptual model that revealed the significant relationships between hope, perceived CSR, consumer happiness and brand admiration. It extended previous findings by showing the direct positive impact of perceived CSR on consumer happiness.
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